CHC52015 –

Diploma of Community Services (Case Management)

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  • Study modeBlended (Face-to-Face
    and online)

  • LocationParramatta
    and Sydney

  • Course duration104 weeks

  • Course Fees View Fees

  • Upcoming intake DatesView Intakes

Course Description

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

The qualification is designed to enable three (3) specialised occupational outcome pathways depending on elective options which will be reflected as:

  • Diploma of Community Services (Case Management)
  • Diploma of Community Services (Social Housing)
  • Diploma of Community Services (Statutory and forensic child, youth and family welfare)

Apex has chosen the specialisation in ‘Case Management’ for its students.

To achieve this qualification, the students must have completed a minimum of 100 hours of work experience as detailed in the assessment requirements of the units of competency. APEX’s training program includes 360 hrs of work placement to ensure students have opportunities to practice their skills in a real work environment.

Course Duration

104 Weeks

54 Weeks Tuition / 32 Weeks Holidays

18 weeks work placement

Full-Time Study

20 Hours/Week

Course Fees

Tuition Fee: $TBA

Enrolment Fee: $300 **

Materials Fee: $TBA

* Discounts may apply** Non-refundable Information on other fees and charges available here

Intake Dates

  • 25 January 2021
  • 19 April 2021
  • 12 July 2021

Mode of Study

The 16 units of competency are delivered throughout the 104 weeks. The qualification is delivered over 8 terms of tuition and 2 terms of work placement (each term is 9 weeks in duration).

Classroom based learning and up to one-third of the course may be delivered online.


Assessments are conducted during training sessions and on completion of training for each unit to determine if the learner is competent. The assessments are conducted using knowledge and skills assessments. Assessment methods may include: Assignment, Questioning (Oral/Written), Case Study, Third Party Report, In Class Activities, Observations, Role Play and RPL.

Units of Competency

HLTWHS004 Manage work health and safety


CHCLEG003 Manage legal and ethical compliance


CHCMGT005 Facilitate workplace debriefing and support processes


CHCCOM003 Develop workplace communication strategies


CHCCCS007 Develop and implement service programs


CHCDIV003 Manage and promote diversity


CHCCSM005 Develop, facilitate and review all aspects of case management


CHCCSM006 Provide case management supervision


BSBFIM501 Manage budgets and financial plans


CHCCCS004 Assess co-existing need


CHCCSM004 Coordinate complex case requirements


BSBRSK501 Manage risk


BSBHRM506 Manage recruitment selection and induction processes


BSBHRM513 Manage workforce planning


CHCDEV002 Analyse impacts of sociological factors on clients in community work and services


CHCPRP003 Reflect on and improve own professional practice


All the above listed units of competency must be completed to receive the BSB80120 Graduate Diploma of Management (Learning) qualification.

RPL and Exemptions

Apex will recognise the AQF qualifications and statements of attainment issued by other RTO’s, upon verification with the issuing organisation. RPL and Credit Transfer are available for students to access prior to enrolment. More information is available in our student handbook.

Vocational Outcomes

After completion of the qualification, graduates could obtain employment opportunities in various business and community services organisations, in positions such as:

  • community care manager
  • family services coordinator
  • support facilitator
  • community services coordinator
  • assistant community worker
  • community worker
  • case coordinator
  • family support worker
  • case coordinator
  • welfare support worker
  • community work coordinator
  • community program coordinator
  • community services worker

Job roles and titles may vary across different industry sectors.

Entry Requirements and Pre-Requisites

The course will be available for those students who are 18 years or older and have completed Year 12. International Students are also required to have an English ability at the IELTS 5.5 or equivalent

There are no pre-requisites for this qualification.

Target Group

Domestic and overseas students who require skills in commercial cookery as well as those with substantial experience in cookery gained through employment but who lack a formal qualification.

Please note: APEX does not guarantee successful completion of the course nor guarantees a particular employment or migration outcome on completion of the qualification.

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